During the last 16 weeks we have telephoned over 1,000 of our vulnerable patients just to check to see that they have been coping and have everything they need.
The face of general practice is changing daily and we have to embrace change. The surgery looks a little different now. We have perspex screens across our reception area, this is to protect our patients and our staff. These will now remain. You will notice some signs as you come in to reception, please take time to read them as these will guide you as to what to do next. If you cant see anyone in Reception, please press the buzzer on the perspex screen and we will come to the front and help you. You can now drop your prescription requests in to two post boxes, one in the porch and one in reception. These are emptied throughout the day so please don't worry. If you have a sample to drop off, please leave this in the sample box in the porch and the Practice Nurses will come and collect them up to 10 am each work day morning.
In order for our admin team to answer the vast amount of telephone calls that now come in to the practice we have rearranged our office so each member of staff has a telephone on their desk which enables us to try and answer as many calls as possible. We do have over 500 telephone calls a day coming in to the Practice, so if you can avoid peak times this would be appreciated.
If you need to see your GP or Practice Nurse, please ring the surgery and we will take your details and they will call you back. If they feel you need to be seen, they will book the appointment themselves and give you a time to come up to the surgery. The telephone triage system seems to be working well at present, but as all new things, we will keep this under review.
Please remember you can order your medication via this website or by emailing RGP.General@gov.im.
Many thanks for you continued support and thank you from us all for being so understanding during recent months. If you have access to Facebook, please join our page as we also post regular updates on there.